Refund & Cancellation Policy
Last Updated: October 18, 2026 • Effective Date: January 01, 2026
1. Overview & Nature of Service
At Rank Your OG, we operate a transparent, micro-appreciation entertainment platform. When Paid Heart mode is active, giving a Heart to your favorite public personality involves a micro-contribution.
This document outlines our policies regarding payment cancellations, refund eligibility, and payment reconciliation.
2. Instant Digital Fulfillment & Non-Refundability
Upon successful confirmation of payment from our authorized payment gateway (Cashfree):
- The digital Heart appreciation is immediately and atomically credited to the chosen personality's verified public leaderboard count.
- An immutable record is permanently created in the platform's public ledger and recorded in your private account history.
Because digital appreciation is consumed instantaneously upon fulfillment, completed and fulfilled Heart transactions (Status: `PAID`) are non-refundable and non-cancellable once the Heart has been credited to the personality.
3. Cancellation Policy
You can cancel a transaction at any time prior to completing authorization:
- Before Gateway Authorization: Simply close the Cashfree checkout modal or navigate away before entering your UPI PIN, OTP, or card CVV.
- Order Status: Abandoned or dropped payment attempts are automatically marked as `USER_DROPPED` or `CANCELLED`, and no funds will be settled to Rank Your OG.
4. Payment Exceptions & Reconciliation
In the rare event of a network disruption or gateway failure, we handle transactions according to the following guidelines:
If your payment failed or was declined by your bank, no Heart was credited. If your bank account was debited, the funds are held by your issuing bank and are automatically reversed by your bank within 3–5 working days under RBI guidelines.
If money was debited from your account but a technical glitch prevented the Heart from being credited immediately, our system flags the transaction for automatic reconciliation. If unfulfilled after 24 hours, our support team will manually credit the Heart or initiate a full refund.
If you were charged multiple times for a single intended Heart transaction due to network latency, any unfulfilled duplicate charge will be refunded to the original payment source.
5. How to Request Assistance
To resolve any payment or reconciliation concern, please contact our support desk:
- Email: support@rankyourog.com
- Contact Form: Contact Us
- Required Details: Please include your registered mobile number, Order ID (e.g., `ORD_...`), Cashfree Payment ID / UTR reference, and transaction date.
Our support team investigates and responds to all payment reconciliation inquiries within 24 to 48 business hours. Approved refunds are credited back to the original source instrument within 5–7 banking business days.
6. Non-Gambling Disclaimer
Rank Your OG is strictly a voluntary social appreciation platform. Heart contributions do not constitute lottery tickets, bets, securities, financial investments, or contest entries. No cash prizes or financial returns are provided.